Toward a Valid Measure of E-Retailing Service Quality
نویسندگان
چکیده
منابع مشابه
Toward a Valid Measure of E-Retailing Service Quality
E-retailers are major players in the field of electronic commerce and their success would seem to depend on service quality, because they are selling the same products that traditional retailers sell. This article critiques Collier and Bienstock’s [5] new measure of e-retailing service quality and shows how the stages of e-retailing service quality can be more validly measured by adopting Rossi...
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OBJECTIVES Impact factor, an index based on the frequency with which a journal's articles are cited in scientific publications, is a putative marker of journal quality. However, empiric studies on impact factor's validity as an indicator of quality are lacking. The authors assessed the validity of impact factor as a measure of quality for general medical journals by testing its association with...
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Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers: reliable/prompt responses, access, ease of use, attentiveness, security, and credibility. Second, of the si...
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Traditionally, transactions were carried out face-toface, now, they are carried out over the Internet. The infrastructure for the above business and information exchange could be client-server, peer-to-peer or mobile network environments, and very often users on the network carry out interactions in one of three forms: • Anonymous (No names are identified in the communication) • Pseudo-anonymou...
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As the Internet retailing market grows at an inceasing rate, those who use the Internet as a retailing channel have realised that service delivery and service quality are as important for the Internet environment as for the bricksand-mortar environment. The absence of a valid and reliable instrument to measure service quality in this new environment has, however, bedeviled the endeavors of both...
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ژورنال
عنوان ژورنال: Journal of Theoretical and Applied Electronic Commerce Research
سال: 2007
ISSN: 0718-1876
DOI: 10.3390/jtaer2030020